K9 Resorts Supervisor

K9 Resorts Luxury Pet Hotel; Fairfield (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel is looking for a Supervisor to lead operations and enhance the customer experience. Your role will involve supporting daily activities, developing team members, and ensuring top-tier service for our guests.

This position demands strong leadership skills and a willingness to engage in various tasks. Benefits include health insurance, 401(k), and flexible scheduling.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care or similar environment preferred.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Support daily operations, develop team members.
• Deliver 5-Star customer service at every interaction.
• Monitor pet health, safety, and behavior.

Skills

Strong leadership

Coaching skills

Communication skills

Sales-oriented mindset

Job description

Supervisor

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5‑star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front‑of‑house and back‑of‑house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5‑Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk‑ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales‑oriented mindset with a proactive, “lead from the front” approach
• Ability to multitask and thrive in a fast‑paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high‑energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.