Pet Resort Supervisor

K9 Resorts Luxury Pet Hotel; Norristown (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Job summary

K9 Resorts Audubon, PA, seeks a Pet Resort Supervisor to lead daily operations, support the General Manager, and supervise staff across all resort duties. You should enjoy working with people and dogs, bring energy and reliability, and be ready for weekend and holiday hours.

This role supports maintaining exceptional guest experiences and aligns with our standards for safety and service excellence. You will ensure guest care, uphold company values, and maintain a clean, safe environment while

Qualifications

• Minimum of 1 year supervisory experience in pet boarding, luxury hospitality, or high-end retail.
• Outstanding interpersonal relationship-building and employee coaching and development skills.
• Ability to remain calm under highly stressful and unexpected situations.
• Dependable and responsible.
• Effective communication skills with all types of people; ability to mediate and problem-solve.

Responsibilities

• Assure all guests are cared for in compliance with company goals.
• Maintain a strong resort culture by following Company Values and Mission.
• Ensure a healthy and safe work environment.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point-of-sale system.
• Open the building in the morning and ensure its security at closing when necessary.
• Feed/medicate dogs when necessary.
• Oversee all cleaning and disinfecting procedures.
• Be capable of performing any job requirement of any staff member except the owner/General Manager.

Skills

Supervisory experience

Interpersonal skills

Calm under pressure

Communication skills

Dependable

Job description

Job Summary

• Assure all guests are cared for in compliance with company goals.
• Maintain a strong resort culture by following Company Values and Mission.
• Ensure a healthy and safe work environment.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point-of-sale system.
• Open the building in the morning and ensure its security at closing when necessary.
• Feed/medicate dogs when necessary.
• Oversee all cleaning and disinfecting procedures.
• Be capable of performing any job requirement of any staff member except the owner/General Manager.

Pet Resort Supervisor

As a Pet Resort Supervisor at K9 Resorts - Audubon, PA, you will bring energy, enthusiasm, and leadership to our team. You must love working with both people and dogs, assisting the General Manager in day-to-day operations while overseeing employees in all aspects of the resort. Flexibility and strong customer service skills are essential, as you will fill in wherever needed. Some weekend and holiday hours are required.

Pet Resort Supervisor Qualifications

• Minimum of 1 year supervisory experience in pet boarding, luxury hospitality, or high-end retail.
• Outstanding interpersonal relationship-building and employee coaching and development skills.
• Ability to remain calm under highly stressful and unexpected situations.
• Dependable and responsible.
• Effective communication skills with all types of people; ability to mediate and problem-solve.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.