Pet Resort Supervisor

K9 Resorts of Audubon; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

K9 Resorts of Audubon is seeking a Pet Resort Supervisor to lead the team with energy and enthusiasm. The role includes overseeing day-to-day operations and ensuring that all guests are cared for while maintaining a positive resort culture.

Applicants should have at least 1 year of supervisory experience in pet boarding or hospitality, along with strong communication and problem-solving skills. Weekend and holiday hours may be required.

Qualifications

• Minimum of 1 year supervisory experience in pet boarding, luxury hospitality, or high-end retail.
• Outstanding interpersonal relationship-building and employee coaching and development skills.
• Ability to remain calm under highly stressful and unexpected situations.

Responsibilities

• Assure all guests are cared for in compliance with company goals.
• Maintain a strong resort culture by following Company Values and Mission.
• Ensure a healthy and safe work environment.

Skills

Interpersonal relationship-building

Employee coaching and development

Effective communication

Job description

Pet Resort Supervisor

Job Summary: As a Pet Resort Supervisor at K9 Resorts - Audubon, Pennsylvania, you will bring energy, enthusiasm, and leadership to our team. You must love working with both people and dogs, assisting the General Manager in day-to-day operations while overseeing employees in all aspects of the resort. Flexibility and strong customer service skills are essential, as you will fill in wherever needed. Some weekend and holiday hours are required.

Responsibilities

• Assure all guests are cared for in compliance with company goals.
• Maintain a strong resort culture by following Company Values and Mission.
• Ensure a healthy and safe work environment.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point-of-sale system.
• Open the building in the morning and ensure its security at closing when necessary.
• Feed/medicate dogs when necessary.
• Oversee all cleaning and disinfecting procedures.
• Be capable of performing any job requirement of any staff member except the owner/General Manager.

Qualifications

• Minimum of 1 year supervisory experience in pet boarding, luxury hospitality, or high-end retail.
• Outstanding interpersonal relationship-building and employee coaching and development skills.
• Ability to remain calm under highly stressful and unexpected situations.
• Dependable and responsible.
• Effective communication skills with all types of people; ability to mediate and problem-solve.