Pet Resort Operations Leader

National Veterinary Associates, Inc.; Derry (NH); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Disability insurance (short/long-term)

Career growth within a rapidly growing

Job summary

National Veterinary Associates, Inc. (NVA) is seeking an Assistant General Manager for The Barking Dog – Derry, NH. You will partner with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care for pets and their people.

You will help drive a smooth operation, strong financial performance, and an engaging workplace culture while leading 1–2 shifts as Manager on Duty and ensuring staffing, training, and quality standards across departments.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of customer service experience; leadership a plus.
• Strong communication skills and ability to lead teams in hands-on environment.
• Proficiency with MS Office and POS systems.
• Ability to work up to 45–50 hours weekly, including nights/weekends.
• Valid driver’s license, insurance, and a vehicle for pet transport in emergencies.

Responsibilities

• Lead daily operations with the General Manager to ensure smooth, high-quality pet care and customer service.
• Drive revenue growth and manage costs for strong financial performance.
• Develop and coach team members to enhance engagement and retention.
• Oversee staffing, scheduling, and labor guidelines; manage shifts as needed.
• Maintain facility standards, safety, and cleanliness; resolve client concerns with empathy.

Skills

Leadership

Customer service

Communication

MS Office

POS systems

Vehicle for pet transport

Education

High school diploma or equivalent

Tools

Microsoft Office

Point-of-sale systems

Job description

National Veterinary Associates, Inc. (NVA) is seeking an Assistant General Manager for The Barking Dog – Derry, NH. You will partner with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care for pets and their people.

You will help drive a smooth operation, strong financial performance, and an engaging workplace culture while leading 1–2 shifts as Manager on Duty and ensuring staffing, training, and quality standards across departments.