Pet Resort Leader: Assistant GM & Growth Coach

PetSuites; Twinsburg (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA & FSA options

Short-term & long-term disability

Accident, hospital indemnity, and 3rd-

Career growth

Pet-friendly workplace

Job summary

PetSuites, a leading pet resort brand under National Veterinary Associates, is seeking an Assistant General Manager to help lead a high-performing team at our Twinsburg location. You’ll partner with the General Manager to run day-to-day operations, coach staff, and deliver outstanding care for pets and their people.

The ideal candidate brings 2-4 years of customer service leadership, hospitality or veterinary experience, strong communication and people skills, and a willingness to work evenings

Qualifications

• 2-4 years of customer service experience (leadership experience a plus)
• Hospitality, retail, restaurant, or veterinary experience preferred
• Strong communication and people leadership skills
• Comfortable in both front-of-house and back-of-house environments
• Willingness to work evenings, weekends, and up to 45-50 hours per week
• High school diploma or equivalent (college coursework or degree a plus)
• Valid driver’s license and reliable transportation
• Bilingual skills are a plus

Responsibilities

• Lead by example and model NVA values and leadership competencies
• Coach, train, and develop Shift Leads and Team Members
• Recognize great performance and address issues promptly and fairly
• Help build a culture where people feel supported, challenged, and proud to work
• Ensure excellent pet care, cleanliness, safety, and facility standards
• Lead 1-2 shifts per week as Manager on Duty
• Ensure proper staffing and smooth shift execution
• Resolve customer concerns with empathy and professionalism
• Support execution of sales and marketing initiatives
• Help drive memberships, multi-service usage, and local lead generation
• Review KPIs (sales, labor, expenses, guest satisfaction) and take action
• Assist with budgeting, scheduling, and expense management
• Participate in recruiting, hiring, onboarding, and training
• Ensure team members complete required training and certifications
• Build a pipeline of future leaders

Skills

Customer service leadership

People management

Communication skills

Job description

PetSuites, a leading pet resort brand under National Veterinary Associates, is seeking an Assistant General Manager to help lead a high-performing team at our Twinsburg location. You’ll partner with the General Manager to run day-to-day operations, coach staff, and deliver outstanding care for pets and their people.

The ideal candidate brings 2-4 years of customer service leadership, hospitality or veterinary experience, strong communication and people skills, and a willingness to work evenings