Pet Resort Guest Service Representative / CSR

K9 Resorts Luxury Pet Hotel; Norristown (Montgomery County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Flexible scheduling

CSR Certification Training

Job summary

K9 Resorts Luxury Pet Hotel in Norristown, PA seeks a Customer Service Representative to greet guests, manage check-ins/outs, handle payments, and lead tours for prospective clients, delivering a WOW experience for every pet and owner.

Ideal candidates have 1+ year of customer service, a high school diploma, and comfort with POS systems. This in-person role requires flexibility for mornings/evenings and weekends, with access to CSR Certification Training.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service, front desk, or sales experience preferred.
• Comfortable with Microsoft Windows, POS systems, and learning new software quickly.

Responsibilities

• Greet clients enthusiastically, check pets in/out using reservation software, handle payments, answer phones, and lead tours for potential clients.
• Safely transfer pets, perform intake body checks, assist with feeding/medicating, and supervise outdoor breaks.
• Maintain sanitation and cleanliness at front-desk and boarding/daycare areas; assist with administrative tasks as needed.

Skills

Customer service

Communication

Organizational skills

Emotional intelligence

Education

High School Diploma or equivalent

Job description

About K9 Resorts Luxury Pet Hotel

At K9 Resorts, we provide world-class, 5-star boarding and doggie daycare services. As a Customer Service Representative, you are the face of our business and the first impression for our guests. Your goal is to deliver a "WOW" experience for every client, making both pets and their owners feel like VIPs.

Pay: $15.00 per hour

Job description

At K9 Resorts, we provide world-class, 5-star boarding and doggie daycare services. As a Customer Service Representative, you are the face of our business and the first impression for our guests. Your goal is to deliver a "WOW" experience for every client, making both pets and their owners feel like VIPs.

Customer Service Representative Responsibilities

• Client Experience: Enthusiastically greet clients, check pets in/out using our reservation software, handle payment transactions, answer phone inquiries, and lead facility tours for potential clients.
• Pet Care & Safety: Safely transfer pets into accommodations, perform intake body checks, assist with feeding, medicating, and outdoor bathroom breaks, and provide personal playtimes.
• Resort Operations: Maintain high standards of sanitation and cleanliness across front-desk and boarding/daycare areas; assist the General Manager with administrative tasks as needed.

Customer Service Representative Qualifications

• Age Requirement: Must be at least 18 years of age.
• Education: High School Diploma or equivalent required.
• Experience: 1+ years of customer service, front desk, or sales experience preferred (pet industry experience is a plus, but not required).
• Technical Skills: Comfortable with Microsoft Windows, point-of-sale (POS) systems, and learning new software quickly.
• Attributes: Outgoing, highly organized, polished communicator, and passionate about dogs. Must exhibit strong emotional intelligence and maintain composure in a fast-paced environment.
• Availability: Ability to work a flexible schedule, including morning/evening shifts, rotating weekends, and holidays as needed.

Customer Service Representative Benefits

• Competitive hourly pay ($15/hr)
• Employee discounts on pet boarding, daycare, and services
• Flexible scheduling
• Comprehensive K9 Resorts CSR Certification Training Program

Work Location: In-person at 2550 Eisenhower Avenue, Norristown, PA 19403

Job Type: Full-time or Part-time

Work Location: In person

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.