Customer Service Representative

K9 Resorts of Fanwood; Fanwood (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Paid training

50% discount on all services

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Company parties

Job summary

K9 Resorts Luxury Pet Hotel in Fanwood, NJ, is seeking a Customer Service Representative dedicated to delivering a “wow” experience for clients and their dogs. The CSR is the face of the company and handles front-desk tasks, reservations, payments, and daily dog care up to placing them in their building.

Candidates should be 18+, have basic MS Office skills, and be focused on high-quality customer service. Weekend and holiday availability is required.

Qualifications

• High School diploma or equivalent (Required)
• Previous pet care experience is preferred but not required
• Some weekend and holiday hours are required
• Must be at least 18 years of age

Responsibilities

• Greet all customers entering the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries
• Works closely with the management team to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Responsible for feeding and medicating of all dogs
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks to search for pre-existing conditions and/or injuries
• Sanitation of all boarding and daycare accommodations
• Monitoring Daycare Bathing

Skills

Customer service

Microsoft Office

Communication

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

POS system

Microsoft Windows

Job description

Benefits

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Company Description

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Job Description

Must be at least 18 years of age

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily
• Very customer service-oriented
• Able to use downtime effectively
• Greets all customers coming into the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries
• Works closely with the management team to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Responsible for feeding and medicating of all dogs
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner
• Sanitation of all boarding and daycare accommodations
• Monitoring Daycare Bathing

QUALIFICATIONS

• High School diploma or equivalent (Required)
• Previous pet care experience is preferred but not required
• Some weekend and holiday hours are required

Technical Skills

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics

• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Must be of moral and ethical character
• High level of emotional intelligence
• Salesmanship personality and comfort
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate love for dogs
• Well-organized and efficient

We offer competitive pay, opportunities to advance, and a 50% discount on all services.

Benefits: Employee discount Paid training

Salary: $16-17 per hour

Fanwood, NJ 07023: Reliably commute or planning to relocate before starting work (Required)

High school or equivalent (Required)

Schedule:

Monday 1pm-7pm Tuesday 1pm-7pm Thursday - 1-7pm Saturday - 6am-6pm

Job Types: Full-time, Part-time

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.