Pet Resort Guest Service Representative / CSR

K9 Resorts of Audubon; Lower Providence Township (PA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts on boarding/daycare

Flexible scheduling

CSR Certification Training Program

Job summary

K9 Resorts Luxury Pet Hotel in Norristown, PA is hiring a Customer Service Representative to greet guests, process payments, and lead tours to create a WOW experience for clients and their dogs.

Role is in-person at our PA location with a fast-paced environment. Requires 18+, HS diploma, and 1+ year of customer service; training program provided and potential for flexible scheduling.

Qualifications

• Age 18 or older.
• High School Diploma or equivalent required.
• 1+ years customer service/front desk/sales experience preferred.
• Comfortable with Windows, POS systems, and learning new software quickly.
• Outgoing, organized, strong communicator, and love for dogs.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet clients, check pets in/out via reservation software, handle payments, and lead tours.
• Transfer pets to accommodations, assist with intake checks, feeding, medications, and playtimes.
• Maintain sanitation and assist with administrative tasks for management.

Skills

Customer service

Front desk

Sales experience

Pet industry experience

Education

High School Diploma or equivalent

Job description

Pay: $15.00 per hour

Job description:

About K9 Resorts Luxury Pet Hotel:

At K9 Resorts, we provide world-class, 5-star boarding and doggie daycare services. As a Customer Service Representative, you are the face of our business and the first impression for our guests. Your goal is to deliver a "WOW" experience for every client, making both pets and their owners feel like VIPs.

Customer Service Representative Responsibilities:

• Client Experience: Enthusiastically greet clients, check pets in/out using our reservation software, handle payment transactions, answer phone inquiries, and lead facility tours for potential clients.


• Pet Care & Safety: Safely transfer pets into accommodations, perform intake body checks, assist with feeding, medicating, and outdoor bathroom breaks, and provide personal playtimes.


• Resort Operations: Maintain high standards of sanitation and cleanliness across front-desk and boarding/daycare areas; assist the General Manager with administrative tasks as needed.

Customer Service Representative Qualifications:

• Age Requirement: Must be at least 18 years of age.


• Education: High School Diploma or equivalent required.


• Experience: 1+ years of customer service, front desk, or sales experience preferred (pet industry experience is a plus, but not required).


• Technical Skills: Comfortable with Microsoft Windows, point-of-sale (POS) systems, and learning new software quickly.


• Attributes: Outgoing, highly organized, polished communicator, and passionate about dogs. Must exhibit strong emotional intelligence and maintain composure in a fast-paced environment.


• Availability: Ability to work a flexible schedule, including morning/evening shifts, rotating weekends, and holidays as needed.

Customer Service Representative Benefits:

• Competitive hourly pay ($15/hr)


• Employee discounts on pet boarding, daycare, and services


• Flexible scheduling


• Comprehensive K9 Resorts CSR Certification Training Program

Work Location: In-person at 2550 Eisenhower Avenue, Norristown, PA 19403

Job Type:

Full-time or Part-time

Work Location: In person