Enable job alerts via email!

Pet Resort Guest Service Representative

K9 Resorts Luxury Pet Hotel

Malvern (Chester County)

On-site

USD 30,000 - 40,000

Full time

14 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player in pet care is seeking a Pet Resort Guest Service Representative. In this entry-level role, you'll be the face of the company, ensuring every client and their pet experience exceptional service. Your responsibilities will include greeting customers, managing check-ins, and providing care for pets. This position offers a supportive environment with opportunities for advancement, making it perfect for those passionate about animal care and customer service. Join a team that values growth and a family-like atmosphere while delivering a 'wow experience' to every guest.

Benefits

Employee Discounts

Flexible Schedule

Free Food & Snacks

Free Uniforms

Opportunity for Advancement

Training & Development

Qualifications

Outgoing, positive, and enthusiastic personality required.
Salesmanship personality and comfort in customer interactions.

Responsibilities

Greet all customers entering the building and perform check-in/check-out.
Ensure pets are properly placed and provide tours of the facility.
Feed and medicate dogs as needed and perform sanitation tasks.

Skills

Customer Service

Salesmanship

Positive Attitude

Ability to Lift 20 lbs

Education

High School Diploma or Equivalent

Join to apply for the Pet Resort Guest Service Representative role at K9 Resorts Luxury Pet Hotel

1 week ago Be among the first 25 applicants

Join to apply for the Pet Resort Guest Service Representative role at K9 Resorts Luxury Pet Hotel

Benefits:

Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development

Role: Pet Resort Guest Service Representative

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of Malvern, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:

Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check-in/check-out and reservation procedures in the POS system.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre-existing conditions and/or injuries.
Perform tasks as requested by management, including:

Sanitation of the lobby, boarding, and daycare accommodations.
Monitoring daycare.
Bathing dogs.

Pet Resort Guest Service Representative Qualifications:

Ability to lift at least 20 lbs.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
Salesmanship personality and comfort.
Outgoing, positive, and enthusiastic personality.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

Apply now! We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

Referrals increase your chances of interviewing at K9 Resorts Luxury Pet Hotel by 2x