Pet Resort Guest Experience Specialist

K9 Resorts Luxury Pet Hotel; Gallatin (TN); On-site; USD 17,908 - 24,796; Full time

Job summary

K9 Resorts Luxury Pet Hotel in Gallatin, TN is seeking a Pet Resort Guest Service Representative. You’ll be the first and last friendly face for clients and their dogs, delivering a wow experience and upholding our mission and values.

Responsibilities include greeting customers, processing check-ins/outs and reservations in the POS, supervising pets, answering calls, providing tours, feeding and medicating dogs, arranging playtimes, and performing basic body checks.

Qualifications

• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Responsibilities

• Greet customers entering the building.
• Check-in/check-out and reservations in the POS system.
• Take custody of pets and place them in the building.
• Answer telephone inquiries.
• Provide tours of the facility when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions or injuries.
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitor daycare.
• Bathing dogs.

Skills

Salesmanship

Outgoing personality

Positive attitude

Education

High school diploma or equivalent

Job description

K9 Resorts Luxury Pet Hotel in Gallatin, TN is seeking a Pet Resort Guest Service Representative. You’ll be the first and last friendly face for clients and their dogs, delivering a wow experience and upholding our mission and values.

Responsibilities include greeting customers, processing check-ins/outs and reservations in the POS, supervising pets, answering calls, providing tours, feeding and medicating dogs, arranging playtimes, and performing basic body checks.