Pet Resort GM: Lead Teams, Grow Revenue & Guest Experience

PetSuites; Addison (TX); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability coverage

Career growth opportunities

Pet-friendly workplace

Descripción de la vacante

PetSuites Addison is seeking a General Manager to lead the Addison resort, overseeing operations, guest experience, revenue growth, and profitability. You will build and mentor a strong team, drive performance against budgets, and implement data-driven plans to improve guest satisfaction and business results.

The role blends hands-on leadership with strategic ownership, requiring a proactive mindset and the ability to manage costs while delivering exceptional pet care and customer service.

Formación

• High school diploma or equivalent.
• 3 to 5 years of management experience with Profit and Loss responsibility.
• Strong operational leadership and coaching ability.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance, and a vehicle for pet transport in emergencies.

Responsabilidades

• Lead by example and communicate NVA’s mission, values, and objectives.
• Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA.
• Build and execute a comprehensive sales strategy focused on lead generation, conversion, and retention.
• Hire, onboard, train, and retain a high-performing team across front- and back-of-house operations.
• Ensure operational excellence across safety, pet care, facility standards, cleanliness, inventory, and compliance.

Conocimientos

Leadership

P&L management

Operational leadership

Microsoft Office

POS systems

Hours flexibility

Driver’s license

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

POS systems

Descripción del empleo

PetSuites Addison is seeking a General Manager to lead the Addison resort, overseeing operations, guest experience, revenue growth, and profitability. You will build and mentor a strong team, drive performance against budgets, and implement data-driven plans to improve guest satisfaction and business results.

The role blends hands-on leadership with strategic ownership, requiring a proactive mindset and the ability to manage costs while delivering exceptional pet care and customer service.