Pet Resort GM: Lead Operations, Growth & Guest Experience

NVA Pet Resorts; Austin (TX); In loco; USD 62.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability plans

Career growth

Descrizione del lavoro

NVA Pet Resorts is currently seeking a General Manager for our Taurus Burnet resort in Austin, Texas. You will lead the site’s daily operations, guest experiences, and profitability while guiding a team across front- and back-of-house roles.

As a pivotal leader, you’ll drive revenue, manage costs, and foster a culture of high performance, coaching leaders and staff to deliver exceptional pet care and service. Join a fast-paced environment with strong growth opportunities.

Competenze

• High school diploma or equivalent.
• 3 to 5 years of management experience with Profit and Loss responsibility.
• Strong operational leadership and the ability to coach, develop, and hold teams accountable.
• Strong Profit and Loss management skills.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.
• Ability to drive change, improve processes, and influence outcomes in a fast-paced environment.

Mansioni

• Lead by example and communicate NVA’s mission, values, and objectives.
• Build a positive, high-accountability culture grounded in leadership competencies and brand excellence.
• Recognize strong performance, coach gaps, and address concerns in a timely and professional way.
• Develop your leadership bench by coaching and growing the Assistant General Manager, Shift Leads, and Team Members.
• Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA.
• Create and execute a data-driven resort plan aligned to regional and company initiatives.
• Review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities.
• Teach leaders how to understand performance metrics and take the right actions to hit goals.

Conoscenze

Leadership

P&L management

Operational leadership

Customer service

Team coaching

Formazione

High school diploma

Strumenti

Microsoft Office

POS systems

Descrizione del lavoro

NVA Pet Resorts is currently seeking a General Manager for our Taurus Burnet resort in Austin, Texas. You will lead the site’s daily operations, guest experiences, and profitability while guiding a team across front- and back-of-house roles.

As a pivotal leader, you’ll drive revenue, manage costs, and foster a culture of high performance, coaching leaders and staff to deliver exceptional pet care and service. Join a fast-paced environment with strong growth opportunities.