Pet Resort General Manager — Lead Ops & Experience

Destination Pet LLC; Melrose Park (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Employee discounts

Career growth

People-first culture

Job summary

Destination Pet LLC is seeking a General Manager to lead day-to-day operations at the A Touch of Class Pet Resort. You will drive business performance, develop a high-performing team, and maintain operational excellence while delivering outstanding care for pets and their families.

You’ll partner with Destination Pet support teams to execute initiatives, manage budgets, payroll, inventory, and vendor relationships, and grow the local business through community engagement and marketing efforts.

Qualifications

• Experience leading teams and driving performance.
• Strong operational mindset with customer-focused approach.
• Comfortable balancing service excellence with budget discipline.

Responsibilities

• Lead daily center operations and ensure exceptional pet and client experiences.
• Recruit, hire, onboard, coach, and retain a top-performing team.
• Create staff schedules aligned with service levels and labor budgets.
• Manage payroll, labor costs, and staffing levels with accuracy.

Skills

Leadership

People management

Operations management

Budgeting

Education

Bachelor's degree in business or related field

Job description

Destination Pet LLC is seeking a General Manager to lead day-to-day operations at the A Touch of Class Pet Resort. You will drive business performance, develop a high-performing team, and maintain operational excellence while delivering outstanding care for pets and their families.

You’ll partner with Destination Pet support teams to execute initiatives, manage budgets, payroll, inventory, and vendor relationships, and grow the local business through community engagement and marketing efforts.