Pet Resort Front Desk Specialist - Growth & Great Benefits

Renaissance Pet Resort & Spa; Banning (CA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Chiropractic insurance

401(k) matching

Paid time off

Employee discounts

Company events

Job summary

Renaissance Pet Resort & Spa in Banning, CA is seeking a Front Desk Receptionist who will be the first point of contact for clients and their pets. You will manage check-ins, scheduling, payments, and records, while maintaining a welcoming and efficient front desk environment.

Ideal candidates have prior front desk experience in a pet care or veterinary setting, strong communication skills, and comfort with a fast-paced, team-driven workplace.

Qualifications

• Previous front desk or receptionist experience required.
• Experience in the pet care or veterinary industry strongly preferred.
• Experience with Gingr software or similar product preferred.
• Strong organizational and multitasking skills.
• Comfortable working in a fast-paced environment.
• Professional communication skills, both in person and on the phone.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet clients and pets in a warm, professional manner.
• Manage check-in and check-out for boarding, daycare, and grooming services.
• Answer phones, respond to messages, and handle client inquiries promptly.
• Process payments, deposits, and account balances accurately.
• Schedule reservations and services using Gingr software.
• Maintain accurate client and pet records.
• Communicate clearly with kennel and grooming teams to ensure smooth daily operations.
• Work collaboratively with kennel and grooming departments to follow and support standard operating procedures.
• Follow established procedures and company standards consistently.

Skills

Front desk experience

Pet care/vet industry experience

Strong communication

Organizational skills

Tools

Gingr software

Job description

Renaissance Pet Resort & Spa in Banning, CA is seeking a Front Desk Receptionist who will be the first point of contact for clients and their pets. You will manage check-ins, scheduling, payments, and records, while maintaining a welcoming and efficient front desk environment.

Ideal candidates have prior front desk experience in a pet care or veterinary setting, strong communication skills, and comfort with a fast-paced, team-driven workplace.