Front Desk Receptionist

Renaissance Pet Resort & Spa; Banning (CA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Chiropractic insurance

401(k) matching

Paid time off

Employee discounts

Company events

Job summary

Renaissance Pet Resort & Spa in Banning, CA is seeking a Front Desk Receptionist who will be the first point of contact for clients and their pets. You will manage check-ins, scheduling, payments, and records, while maintaining a welcoming and efficient front desk environment.

Ideal candidates have prior front desk experience in a pet care or veterinary setting, strong communication skills, and comfort with a fast-paced, team-driven workplace.

Qualifications

• Previous front desk or receptionist experience required.
• Experience in the pet care or veterinary industry strongly preferred.
• Experience with Gingr software or similar product preferred.
• Strong organizational and multitasking skills.
• Comfortable working in a fast-paced environment.
• Professional communication skills, both in person and on the phone.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet clients and pets in a warm, professional manner.
• Manage check-in and check-out for boarding, daycare, and grooming services.
• Answer phones, respond to messages, and handle client inquiries promptly.
• Process payments, deposits, and account balances accurately.
• Schedule reservations and services using Gingr software.
• Maintain accurate client and pet records.
• Communicate clearly with kennel and grooming teams to ensure smooth daily operations.
• Work collaboratively with kennel and grooming departments to follow and support standard operating procedures.
• Follow established procedures and company standards consistently.

Skills

Front desk experience

Pet care/vet industry experience

Strong communication

Organizational skills

Tools

Gingr software

Job description

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary

Renaissance Pet Resort & Spa | Banning, CA

Renaissance Pet Resort & Spa is an award-winning, full-service pet care facility providing boarding, daycare, and grooming for dogs and cats. For over 23 years, we have been known for exceptional care, professionalism, and a team culture that treats both pets and people like family.

We are a systems-driven, team-oriented environment where consistency and follow-through are key to delivering an exceptional client and pet experience.

We are currently seeking a Front Desk Receptionist who is organized, client-focused, and experienced in a fast-paced pet care or veterinary setting.

Position Overview

As the first point of contact for our clients, the Front Desk Receptionist plays a critical role in creating a welcoming, efficient, and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a calm and positive presence.

Key Responsibilities

• Greet clients and pets in a warm, professional manner
• Manage check-in and check-out for boarding, daycare, and grooming services
• Answer phones, respond to messages, and handle client inquiries promptly
• Process payments, deposits, and account balances accurately
• Schedule reservations and services using Gingr software
• Maintain accurate client and pet records
• Communicate clearly with kennel and grooming teams to ensure smooth daily operations
• Work collaboratively with kennel and grooming departments to follow and support standard operating procedures
• Follow established procedures and company standards consistently

Qualifications

• Previous front desk or receptionist experience required
• Experience in the pet care or veterinary industry strongly preferred
• Experience with Gingr software or similar product preferred
• Strong organizational and multitasking skills
• Comfortable working in a fast-paced environment
• Professional communication skills, both in person and on the phone
• Reliable, punctual, and detail-oriented

What Success Looks Like in This Role

• Works confidently within established systems and procedures
• Communicates questions or concerns clearly, then supports team decisions
• Maintains strong time management and follows through on responsibilities
• Contributes to a consistent, team-oriented environment
• Takes ownership of tasks and completes them without close supervision

Compensation & Schedule

• $18 to $21 per hour, depending on experience
• Opportunity for additional income through generous client tips
• Full-time and part-time positions available
• Weekend availability required
• Health, dental, vision, and chiropractic insurance. Matching 401k
• Vacation and Sick leave
• Employee discounts

Why Join Renaissance Pet Resort & Spa

• Be part of a respected, established, and award-winning business
• Work with a supportive and experienced team
• Opportunity for growth within the company
• Make a meaningful difference in the lives of pets and their families