Pet Resort Operations Leader

K9 Resorts of Audubon; Lower Providence Township (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

K9 Resorts is seeking a Pet Boarding Assistant Manager in Audubon, PA to help manage daily operations, ensure an exceptional customer experience, and oversee staff across all resort functions. The role requires flexibility to fill in where needed, with weekend and holiday hours expected.

As a key leader, you will monitor budgets, revenue, and controllable costs while upholding company values and service standards.

Qualifications

• Minimum of 2 years of management experience in pet boarding, kennel management, luxury hospitality, or high-end retail.

Responsibilities

• Achieve the mission and goals of K9 Resorts.
• Maintain a strong resort culture by adhering to Company Values and Mission.
• Familiarize yourself with budgets, revenue, and controllable expenses.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point-of-sale system.
• Open the building in the morning and ensure its security at closing.
• Provide tours of the facility to potential customers.
• Develop and implement pet feeding/medication schedules, and feed/medicate dogs when necessary.
• Be capable of performing any job requirement of any staff member at any time.

Job description

K9 Resorts is seeking a Pet Boarding Assistant Manager in Audubon, PA to help manage daily operations, ensure an exceptional customer experience, and oversee staff across all resort functions. The role requires flexibility to fill in where needed, with weekend and holiday hours expected.

As a key leader, you will monitor budgets, revenue, and controllable costs while upholding company values and service standards.