Pet Parent Experience Specialist

Chewy; Denver (CO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401k

Health insurance

Vision & dental

Life insurance

Disability insurance

Parental leave

Dependent care benefits

Telemedicine

Pet adoption reimbursement

Employee discounts

Job summary

Chewy Vet Care in Denver, CO is hiring a full-time Client Concierge to join the Healthcare Practice Team. You’ll deliver a WOW customer experience, handle patient intakes, and support veterinarians with effective communication and compassionate care.

You will use the Practice Information Management System (PIMS) and follow SOPs/SOC while maintaining a clean, collaborative work environment. Some weekend work and travel may be required, with competitive benefits and scheduling options.

Qualifications

• 1-2 years in a customer-focused environment; veterinary background preferred.
• Strong ability to connect with clients with empathy and compassion.
• Excellent social, verbal and written communication, observational and analytical skills.
• Passion for helping people and pets with customer service focus.
• Thrives in a fast-paced, self-starter environment.

Responsibilities

• Deliver Chewy Vet Care culture and WOW pet-parent experience in the practice.
• Manage patient intakes and front-end client-facing interactions.
• Assist veterinarians, technicians, assistants, and the practice manager.
• Apply proficiency with the Practice Information Management System (PIMS).
• Follow SOPs and Standards of Care; manage inventory communications.
• Maintain clean workspaces and participate in compliance trainings.
• May work weekends and travel as needed.

Skills

Customer service

Communication

Empathy

Attention to detail

Tools

PIMS

Job description

Chewy Vet Care in Denver, CO is hiring a full-time Client Concierge to join the Healthcare Practice Team. You’ll deliver a WOW customer experience, handle patient intakes, and support veterinarians with effective communication and compassionate care.

You will use the Practice Information Management System (PIMS) and follow SOPs/SOC while maintaining a clean, collaborative work environment. Some weekend work and travel may be required, with competitive benefits and scheduling options.