Pet Parent Experience Director

Mars Incorporated; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Mars University

Company bonus

Competitive salary

Job summary

Mars Incorporated in Franklin, TN is seeking a Pet Parent Experience Manager to connect Expert Advice, Pet Parent Operations, and Systems to the OneDemand function, ensuring flawless execution of pet parent experiences.

You will lead listening sessions, evolve VoPP reporting, and collaborate across Consumer Care, Marketing, and Global Partnerships to drive pet parent centricity and support strategic priorities.

Responsibilities

• Project Manage priorities across Pet Parent Experience Operations, Expert Advice, Voice of Pet Parent, and Systems + Knowledge pillars, ensuring timely delivery of capabilities that drive exceptional consumer experiences in support of business priorities.
• Amplify Voice of Pet Parent (Consumer) reporting, evolving the people, process and technology required to best capture and analyze pet parent feedback to drive actionable insights; partnering with critical stakeholders including the Sr. Manager Systems + Knowledge and the OneInsights team.
• Elevate Voice of Pet Parent insights in relevant forums, including OneDemand and R&D functions, to enable business decision making grounded in Pet Parent Centricity.
• Deliver reactive social listening and reputation trend monitoring in support of Corporate Affairs responsibilities, in partnership with External Affairs and in collaboration with Social & Communities team. Deliver timely reporting and agile response in crisis scenarios that pose reputational risk.

Job description

Mars Incorporated in Franklin, TN is seeking a Pet Parent Experience Manager to connect Expert Advice, Pet Parent Operations, and Systems to the OneDemand function, ensuring flawless execution of pet parent experiences.

You will lead listening sessions, evolve VoPP reporting, and collaborate across Consumer Care, Marketing, and Global Partnerships to drive pet parent centricity and support strategic priorities.