Data Operations & Delivery Leader

Mars Petcare; Vancouver (WA); On-site; USD 134,000 - 209,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development opportunities

Job summary

Mars Petcare, through Mars Veterinary Health, seeks a Sr. Manager, Data Operations & Delivery to lead program management, operational excellence, and executive reporting across a global, matrixed organization.

Based in the Vancouver area as part of the North American hub, you will translate strategic priorities into actionable plans, build scalable processes, and drive delivery of high-priority initiatives with clear milestones and outcomes.

Qualifications

• Bachelor’s degree in business, technology, or related fields.
• 7+ years of progressive experience in program management, operations, strategy execution, data/technology delivery, organizational effectiveness, or a related discipline.
• Experience implementing scalable team processes.
• Experience building executive communications.
• Experience building business and technology strategy plans.
• Experience managing complex, cross-functional programs or portfolios within a large, matrixed organization.
• Experience leading and developing teams, with the ability to influence effectively across organizational boundaries.
• Familiarity with data and technology environments and the ability to translate between technical teams and business stakeholders.
• Demonstrated experience developing operating processes, governance, metrics, and reporting mechanisms.
• Strong executive communication, presentation, analytical, organizational, and stakeholder management skills.
• Ability to manage competing priorities, navigate ambiguity, and drive execution in a fast-paced environment.
• Experience working across global teams and diverse stakeholder groups preferred.

Responsibilities

• Lead and develop a team responsible for program/project management, delivery, organizational metrics, and communications.
• Translate Data & AI priorities into actionable operating plans, objectives, and execution roadmaps.
• Establish effective operating rhythms, governance, and accountability across the organization.
• Partner with Data & AI leadership to advance organizational priorities and identify opportunities to improve effectiveness, efficiency, and ways of working.
• Provide visibility into portfolio health, priorities, progress, risks, dependencies, and resource needs through dashboards, metrics, and regular leadership updates.
• Coordinate delivery of high-priority strategic initiatives, ensuring clear objectives, milestones, owners, and measures of success.
• Identify delivery risks, dependencies, and resource constraints and facilitate resolution across teams.
• Promote consistent program and project management practices across the Data & AI organization.
• Support prioritization and trade-off decisions by providing leaders with clear data and insights on capacity, timing, investment, and expected outcomes.
• Build strong relationships across Data & AI, Technology, business units, corporate functions, and other enterprise stakeholders.

Skills

Program management

Operations leadership

Data/AI delivery

Executive communications

Cross-functional collaboration

Portfolio management

Stakeholder management

Team leadership

Education

Bachelor’s degree in business, technology, or related fields

Job description

Mars Petcare, through Mars Veterinary Health, seeks a Sr. Manager, Data Operations & Delivery to lead program management, operational excellence, and executive reporting across a global, matrixed organization.

Based in the Vancouver area as part of the North American hub, you will translate strategic priorities into actionable plans, build scalable processes, and drive delivery of high-priority initiatives with clear milestones and outcomes.