Pet Lifesaving Community Support Specialist

City of Burlington NC; Burlington (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Burlington NC seeks an Animal Services Community Support Coordinator to provide counseling and connect residents with pet-care resources. You will work with BAS staff, fosters, adopters, volunteers, and the public to achieve positive outcomes for pets and families.

The role requires strong communication, organization, and compassion, with duties spanning adoptions, lost pets, and community outreach in a no-kill environment.

Qualifications

• Associate's degree and 1+ year of related work experience.
• Flexibility to handle varied public-facing duties.
• Valid driver's license and clean driving record.

Responsibilities

• Provide pet-related counseling and resource referrals.
• Coordinate services with staff, fosters, adopters, and volunteers.
• Assist with lost pet recovery, adoptions, volunteering, and community programs.
• Answer high-volume calls, emails, and in-person inquiries promptly.
• Maintain records, prepare reports, and manage data systems.

Skills

Counseling skills

Customer service

Communication

Data entry

Education

Associate's degree

Tools

Chameleon

Acuity

Microsoft Office

Office 365

Job description

City of Burlington NC seeks an Animal Services Community Support Coordinator to provide counseling and connect residents with pet-care resources. You will work with BAS staff, fosters, adopters, volunteers, and the public to achieve positive outcomes for pets and families.

The role requires strong communication, organization, and compassion, with duties spanning adoptions, lost pets, and community outreach in a no-kill environment.