Community Care Lead - Animal Services

City of Burlington NC; Burlington (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

City of Burlington NC is seeking a Community Support Supervisor for the Animal Services Department. The role leads a team handling animal intake, adoption, and field services, emphasizing compassionate public service and community care.

The ideal candidate has supervisory experience, strong communication, and knowledge of animal welfare. English/Spanish bilingual ability is preferred; position requires independence and collaboration with staff and partners.

Qualifications

• Associate degree in a related field and 1 year of work experience.
• High School or GED equivalency and 3 years of work experience.
• Valid Driver's License.
• Fear Free certification (within six months of employment)
• Oral and written fluency in English and Spanish preferred.

Responsibilities

• Oversee customer service, intake, adoption, and field services.
• Lead training, performance management, and staff development.
• Ensure professional, compassionate assistance for animal welfare needs.
• Collaborate with staff, volunteers, partners, and community organizations.
• Dispatch field service calls and manage virtual appointments.

Skills

Supervisory skills

Communication

Problem solving

Judgment

Administrative skills

Technical skills

Education

Associate degree

High School or GED

Valid Driver's License

Tools

Chameleon

Microsoft Office

Job description

City of Burlington NC is seeking a Community Support Supervisor for the Animal Services Department. The role leads a team handling animal intake, adoption, and field services, emphasizing compassionate public service and community care.

The ideal candidate has supervisory experience, strong communication, and knowledge of animal welfare. English/Spanish bilingual ability is preferred; position requires independence and collaboration with staff and partners.