Pet Hotel Experience Leader

PetSmart Store Support Group, Inc.; Orange (CA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Tuition Assistance

Job summary

PetSmart Store Support Group, Inc. is seeking a Pets Hotel Lead in California to provide exceptional care for pets and support associates in their development. This role oversees the daily operations of the PetsHotel, ensuring a safe and welcoming environment for pets and responding to pet parents' needs.

Ideal candidates will have supervisory experience and a customer-focused attitude, along with flexibility in scheduling. Benefits include health and wellness options, paid time off, and a 401k plan.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for the pet parent experience and outcomes.
• Ensures all pets are taken to and from the Vet.

Skills

Customer service

Leadership

Communication

Organizational skills

Attention to detail

Tools

Computer applications

Job description

PetSmart Store Support Group, Inc. is seeking a Pets Hotel Lead in California to provide exceptional care for pets and support associates in their development. This role oversees the daily operations of the PetsHotel, ensuring a safe and welcoming environment for pets and responding to pet parents' needs.

Ideal candidates will have supervisory experience and a customer-focused attitude, along with flexibility in scheduling. Benefits include health and wellness options, paid time off, and a 401k plan.