Pet Hotel Experience Leader

PetSmart Store Support Group, Inc.; Glendale (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's PetsHotel Experience Lead delivers outstanding service to pet parents and pets, ensuring safety, healthcare, and a clean, welcoming hotel environment within the store. You will oversee associates, support daily operations, and help open and close the store while upholding brand standards.

This role emphasizes leadership, teamwork, and a commitment to pet welfare, with opportunities for growth, training, and a path toward advanced supervisory responsibilities in a busy retail setting.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Maintains store cleanliness standards and ensures safety compliance.
• Oversees PetsHotel operations and guest experience, supporting the opening/closing process.

Skills

Retail supervisory experience

Leadership

Communication skills

Computer proficiency

Job description

PetSmart's PetsHotel Experience Lead delivers outstanding service to pet parents and pets, ensuring safety, healthcare, and a clean, welcoming hotel environment within the store. You will oversee associates, support daily operations, and help open and close the store while upholding brand standards.

This role emphasizes leadership, teamwork, and a commitment to pet welfare, with opportunities for growth, training, and a path toward advanced supervisory responsibilities in a busy retail setting.