Pet Hotel Experience Lead

PetSmart Store Support Group, Inc.; Monrovia (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart is seeking a PetsHotel Lead to oversee the daily operations of our PetsHotel, ensure high-quality care for pets, and maintain a safe, clean environment.

In this full-time role, you will lead hotel operations, support associates, handle check-in/check-out, and coordinate reservations and safety procedures. Strong communication, supervision, and organizational skills are essential.

Qualifications

• 2+ years of retail supervisory experience.
• Strong leadership and team development.
• Proficiency with computer applications.
• Excellent written and verbal communication.
• Full-time availability with flexible evenings/weekends/holidays.

Responsibilities

• Lead associates and act as Leader on Duty.
• Oversee hotel operations and guest experience.
• Manage check-in/check-out and reservations.
• Ensure pet health and facility safety.
• Maintain store cleanliness and safety standards.

Skills

Retail supervision

Leadership

Computer proficiency

Communication skills

Flexible schedule

Job description

PetSmart is seeking a PetsHotel Lead to oversee the daily operations of our PetsHotel, ensure high-quality care for pets, and maintain a safe, clean environment.

In this full-time role, you will lead hotel operations, support associates, handle check-in/check-out, and coordinate reservations and safety procedures. Strong communication, supervision, and organizational skills are essential.