Pet Hotel Experience Lead: Lead, Care & Growth

PetSmart; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart seeks a PetsHotel Experience Lead to provide exceptional service to pets and pet parents while upholding our vision, mission, and values. You will oversee the PetsHotel, support opening/closing, and supervise associates to ensure a safe, clean, and welcoming environment.

You will lead daily operations, prioritize guest satisfaction, and maintain health and safety standards. This full-time role requires flexibility for evenings, weekends, and holidays, with opportunities for growth and

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall engagement.
• Ensure guest/pet parent experience and health standards within the PetsHotel.

Skills

Retail supervisory experience

Leadership experience

Computer proficiency

Communication skills

Stress management

Organizational skills

Full-time availability

Job description

PetSmart seeks a PetsHotel Experience Lead to provide exceptional service to pets and pet parents while upholding our vision, mission, and values. You will oversee the PetsHotel, support opening/closing, and supervise associates to ensure a safe, clean, and welcoming environment.

You will lead daily operations, prioritize guest satisfaction, and maintain health and safety standards. This full-time role requires flexibility for evenings, weekends, and holidays, with opportunities for growth and