Pet Host & Guest Experience Specialist (Part-Time)

Workstream; Austin (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

NVA Pet Resorts in Austin, TX, is seeking a Part-Time Customer Service Representative (internally called a Pet Host) to welcome guests and manage the front desk at a luxury pet resort.

You will greet clients and pets, handle check-ins/outs, and book boarding, daycare, grooming, and training reservations, while processing payments and verifying vaccination records. Weekend and holiday availability required; a friendly, organized, and customer-focused approach is essential.

Qualifications

• Customer service mindset
• Phone handling
• Scheduling
• Upselling (optional)

Responsibilities

• Greet clients and pets warmly at the front desk
• Manage check-ins and check-outs
• Book boarding, daycare, grooming, and training reservations
• Answer phones, emails, and voicemails promptly
• Process payments and balance transactions
• Obtain and verify vaccination records
• Maintain lobby and front areas clean and safe
• Support team during peak times and be flexible

Job description

NVA Pet Resorts in Austin, TX, is seeking a Part-Time Customer Service Representative (internally called a Pet Host) to welcome guests and manage the front desk at a luxury pet resort.

You will greet clients and pets, handle check-ins/outs, and book boarding, daycare, grooming, and training reservations, while processing payments and verifying vaccination records. Weekend and holiday availability required; a friendly, organized, and customer-focused approach is essential.