Pet Hospital CSR: Calm, Caring Concierge & Scheduler

Destination Pet LLC; Houston (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health benefits (full-time)

401K

Discounted pet insurance

DailyPay access

Job summary

Destination Pet LLC is seeking a friendly Client Service Representative for Kings Crossing Animal Hospital in Houston. The CSR will warmly greet clients, manage phones and emails, schedule appointments, and help maintain accurate client and patient records while supporting veterinarians and staff with exceptional service.

The role emphasizes compassion for pets, professional appearance, and multitasking in a fast-paced environment; benefits include health coverage, 401K, and daily wage access

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.
• A professional appearance and demeanor, with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned

Skills

Communication

Interpersonal skills

Organizational skills

Customer service experience

Practice management software

Tools

Practice management software

Job description

Destination Pet LLC is seeking a friendly Client Service Representative for Kings Crossing Animal Hospital in Houston. The CSR will warmly greet clients, manage phones and emails, schedule appointments, and help maintain accurate client and patient records while supporting veterinarians and staff with exceptional service.

The role emphasizes compassion for pets, professional appearance, and multitasking in a fast-paced environment; benefits include health coverage, 401K, and daily wage access