Pet Hospital Client Service Coordinator — Flexible Hours & Growth

BluePearl Pet Hospital; Lafayette (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Pet insurance

Continuing education

Health insurance

Paid time off

Flexible schedule

Job summary

BluePearl Specialty + Emergency Pet Hospital in Lafayette is seeking an extraordinary Client Service Coordinator. You will be the first associate clients see, ensuring care and attention while remaining calm in emotional moments.

Greet clients, assess needs, and coordinate appointments with a compassionate, professional approach. The role emphasizes clear communication, empathy, and a supportive presence for grieving clients, serving as a liaison between clients and the team to ensure a smooth

Qualifications

• Experience in customer-facing roles with strong interpersonal skills.
• Ability to communicate clearly and compassionately with clients.
• Demonstrated ability to stay calm in emotionally charged situations.

Responsibilities

• Greet clients at the hospital entry with warm, professional acknowledgement.
• Speak clearly and calmly in person and on the telephone.
• Assess each arrival to identify emergency versus standard needs.
• Confirm appointments and provide prep information to clients.
• Offer emotional support and resources to grieving clients as needed.
• Serve as liaison between clients and service teams regarding pet remains.

Skills

Customer service

Compassionate listening

Clear communication

Calm under pressure

Empathy

Telephone etiquette

Job description

BluePearl Specialty + Emergency Pet Hospital in Lafayette is seeking an extraordinary Client Service Coordinator. You will be the first associate clients see, ensuring care and attention while remaining calm in emotional moments.

Greet clients, assess needs, and coordinate appointments with a compassionate, professional approach. The role emphasizes clear communication, empathy, and a supportive presence for grieving clients, serving as a liaison between clients and the team to ensure a smooth