Pet Care Client Concierge: Elevate Service & Satisfaction

VCA Animal Hospitals; West Islip (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

Responsibilities include explaining fees, recommending products and services, educating clients on basic pet care, managing medical records, and helping maintain a clean, welcoming facility. Compensation is $18-$23 per hour with a comprehensive benefits package including medical,

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

Responsibilities include explaining fees, recommending products and services, educating clients on basic pet care, managing medical records, and helping maintain a clean, welcoming facility. Compensation is $18-$23 per hour with a comprehensive benefits package including medical,