Pet-First Front Desk Coordinator | Vet Clinic

Veterinary Practice Partners; Hopewell Junction (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Hudson Highlands Veterinary Medical Group is hiring full-time Front-Desk Receptionists to be the first point of contact for our veterinary clients, setting the tone for their visit. We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care.

Salary ranges from $17 to $22 per hour, depending on skills and experience. The schedule averages 35–40 hours weekly, with at least one evening shift per week and rotating

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Clear communication

Animal care passion

Calm demeanor

Job description

Hudson Highlands Veterinary Medical Group is hiring full-time Front-Desk Receptionists to be the first point of contact for our veterinary clients, setting the tone for their visit. We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care.

Salary ranges from $17 to $22 per hour, depending on skills and experience. The schedule averages 35–40 hours weekly, with at least one evening shift per week and rotating