Pet Emergency Client Services Specialist

Ethos Veterinary Health; Anchorage (AK); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Flexible schedule

Paid time off

Relocation assistance

Job summary

Ethos Veterinary Health in Anchorage, Alaska, is hiring a Client Services Representative for our 24-hour Pet Emergency Treatment center. This role welcomes full-time and part-time schedules with 10-hour shifts, focusing on greeting clients, coordinating patient flow, and serving as the vital link between clients, doctors, and staff.

We seek a customer-first individual who can communicate warmly and clearly, handle fast-paced demands, and collaborate with veterinarians and teams to deliver

Qualifications

• Provide exceptional in-person and phone customer service.
• Manage high call volumes and client check-in/check-out processes.
• Accurately maintain client records and financial accounts.
• Triage incoming cases over the phone and in person.
• Offer compassionate support to grieving or stressed clients.
• Resolve service issues promptly and professionally.
• Maintain excellent communication between clients, staff, and veterinarians.
• Work closely with veterinarians, technicians, and support teams.

Responsibilities

• Provide exceptional in-person and phone customer service.
• Manage high call volumes and client check-in/check-out processes.
• Accurately maintain client records and financial accounts.
• Triage incoming cases over the phone and in person.
• Offer compassionate support to grieving or stressed clients.
• Resolve service issues promptly and professionally.
• Maintain excellent communication between clients, staff, and veterinarians.
• Work closely with veterinarians, technicians, and support teams.

Skills

Customer service

Phone etiquette

Communication

Empathy

Multi-tasking

Team collaboration

Job description

Ethos Veterinary Health in Anchorage, Alaska, is hiring a Client Services Representative for our 24-hour Pet Emergency Treatment center. This role welcomes full-time and part-time schedules with 10-hour shifts, focusing on greeting clients, coordinating patient flow, and serving as the vital link between clients, doctors, and staff.

We seek a customer-first individual who can communicate warmly and clearly, handle fast-paced demands, and collaborate with veterinarians and teams to deliver