Customer Service Representative

Ethos Veterinary Health; Anchorage (AK); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Flexible schedule

Paid time off

Relocation assistance

Job summary

Ethos Veterinary Health in Anchorage, Alaska, is hiring a Client Services Representative for our 24-hour Pet Emergency Treatment center. This role welcomes full-time and part-time schedules with 10-hour shifts, focusing on greeting clients, coordinating patient flow, and serving as the vital link between clients, doctors, and staff.

We seek a customer-first individual who can communicate warmly and clearly, handle fast-paced demands, and collaborate with veterinarians and teams to deliver

Qualifications

• Provide exceptional in-person and phone customer service.
• Manage high call volumes and client check-in/check-out processes.
• Accurately maintain client records and financial accounts.
• Triage incoming cases over the phone and in person.
• Offer compassionate support to grieving or stressed clients.
• Resolve service issues promptly and professionally.
• Maintain excellent communication between clients, staff, and veterinarians.
• Work closely with veterinarians, technicians, and support teams.

Responsibilities

• Provide exceptional in-person and phone customer service.
• Manage high call volumes and client check-in/check-out processes.
• Accurately maintain client records and financial accounts.
• Triage incoming cases over the phone and in person.
• Offer compassionate support to grieving or stressed clients.
• Resolve service issues promptly and professionally.
• Maintain excellent communication between clients, staff, and veterinarians.
• Work closely with veterinarians, technicians, and support teams.

Skills

Customer service

Phone etiquette

Communication

Empathy

Multi-tasking

Team collaboration

Job description

Client Services Representative - Pet Emergency Treatment

$18.00 - $20.00 per hour + Shift Bonus

Full-time and Part-time opportunities in Anchorage, Alaska

Schedule: Full-time and part-time positions available, 10-hour shifts (24-hour emergency hospital)

We're seeking Client Services Representatives who are passionate about helping others, thrive in a busy environment, and can communicate with warmth, clarity, and empathy. This position involves greeting clients, coordinating patient flow, and serving as the essential link between clients, doctors, and technical staff. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Why Join PET Emergency Treatment

At PET Emergency Treatment, part of Ethos Veterinary Health, we provide the highest quality 24-hour emergency veterinary service to our Anchorage community. We work in a fast-paced, team-focused environment where compassion and professionalism go hand-in-hand. Our team values continual education, collaboration, and supporting both people and pets through critical moments.

In Your Day-to-day, You Will

• Provide exceptional in-person and phone customer service


• Manage high call volumes and client check-in/check-out processes


• Accurately maintain client records and financial accounts


• Triage incoming cases over the phone and in person


• Offer compassionate support to grieving or stressed clients


• Resolve service issues promptly and professionally


• Maintain excellent communication between clients, staff, and veterinarians


• Work closely with veterinarians, technicians, and support teams


• Contribute to a positive, team-focused hospital culture

What You Bring

• Strong customer service and problem-solving skills


• Excellent phone etiquette, listening skills, and emotional intelligence


• Ability to multi-task in a fast-paced environment


• Comfort working both independently and as part of a team


• Previous veterinary or medical experience preferred


• Proficiency with office software and phone systems a plus


• A collaborative mindset and commitment to exceptional patient care

Perks & Benefits

Benefit package includes optional medical, dental, vision, disability, life insurance, and 401k. Other benefits include employee discounts and PTO.

• Competitive compensation, commensurate with experience


• Paid time off


• Health insurance


• Dental insurance


• Vision insurance


• 401K


• Flexible schedule


• Healthcare spending or reimbursement accounts such as HSAs or FSAs


• Retirement benefits or accounts


• Education assistance or tuition reimbursement


• Employee discounts


• Workplace perks such as food/coffee and flexible work schedules


• Relocation assistance

Benefit conditions: Waiting period may apply. Only full-time employees eligible.

Location Highlight

Anchorage, Alaska combines the amenities of the state's largest city with direct access to the outdoors. With the Chugach Mountains at the edge of town, an extensive trail network including the Tony Knowles Coastal Trail, and hiking, fishing, and skiing close by, it's a place to build your career while enjoying Alaska's natural beauty.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.