Pet Clinic Front Desk Specialist — Growth & PTO

American Veterinary Group (AVG); Greensboro (GA); In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Holiday benefits

Employee discounts

Continuing education

Mentorship

Team environment

Descrizione del lavoro

The American Veterinary Group (AVG) is seeking a Veterinary Receptionist for its Durham Veterinary Clinic. You will be the first and last contact for clients and their pets, ensuring a welcoming, professional, and efficient experience for everyone.

You will manage front-desk operations, coordinate appointments, maintain accurate records, process payments, and support the veterinary medical team. A friendly, organized, and calm demeanor is essential to thrive here.

Competenze

• Previous veterinary, medical, customer service, or receptionist experience preferred.
• Excellent communication and organizational skills.
• Comfortable working around dogs, cats, and other animals.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable, dependable, and team-oriented.
• Professional, compassionate, and positive attitude.
• Willingness to learn veterinary terminology and clinic procedures.

Mansioni

• Greet clients and their pets warmly and professionally upon arrival.
• Answer phones, schedule appointments, and manage the daily appointment schedule.
• Check clients and patients in and out efficiently.
• Provide excellent customer service and communicate clearly with clients.
• Maintain accurate client and patient records.
• Process payments, prepare invoices, and collect balances.
• Communicate client concerns, messages, and requests to the veterinary team.
• Assist with medication refill requests and other client needs according to clinic protocols.
• Recognize urgent situations and promptly notify the medical team.
• Assist with basic patient handling and safe movement of animals when needed.
• Maintain a clean, organized, and welcoming reception area.
• Work closely with doctors, technicians, assistants, and management to keep the clinic running smoothly.
• Handle difficult or emotional situations with patience, professionalism, and compassion.
• Follow all clinic policies, safety procedures, and confidentiality requirements.

Conoscenze

Communication skills

Organizational skills

Customer service

Multitasking

Team player

Compassionate

Descrizione del lavoro

The American Veterinary Group (AVG) is seeking a Veterinary Receptionist for its Durham Veterinary Clinic. You will be the first and last contact for clients and their pets, ensuring a welcoming, professional, and efficient experience for everyone.

You will manage front-desk operations, coordinate appointments, maintain accurate records, process payments, and support the veterinary medical team. A friendly, organized, and calm demeanor is essential to thrive here.