Pet Clinic Client Care Specialist

Heartland Veterinary Partners LLC

Midland (TX)

On-site

USD 19,975 - 21,352

Full time

14 days+
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Benefits offered by this job

Paid time off
Health insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program

Job summary

Heartland Veterinary Partners LLC's Animal Clinic at Mission Square in Midland, TX is seeking a Customer Service Representative to deliver exceptional client experiences at the front desk and during visits.

In this role you will manage appointments, records, and daily clerical tasks, while ensuring compassionate, patient-centered care for all clients and their pets. A friendly, professional demeanor is essential.

Qualifications

  • High school diploma or equivalent required.
  • Weekend availability as required.
  • Prior veterinary experience preferred.
  • Strong client service and communication skills.
  • OSHA safety techniques and PPE usage.

Responsibilities

  • Open and close the clinic per manager instructions.
  • Maintain clean, presentable public areas and front desk.
  • Process cash, checks, and payments including accounts.
  • Schedule patient appointments with doctor preferences.
  • Update client/patient files as needed.
  • Send reminders and follow-ups to clients.
  • Back up computer systems and daily postings.
  • Greet clients with a warm, friendly demeanor.
  • Answer phones with proper etiquette.
  • Assist with medications and take-home items.
  • Handle emergencies per clinic policies.
  • Address client concerns to ensure satisfaction.

Skills

Patience & Compassion
Collaboration & Teamwork
Communicating
Active Listening
Organization Skills
Client Satisfaction

Education

High school diploma

Job description

Heartland Veterinary Partners LLC's Animal Clinic at Mission Square in Midland, TX is seeking a Customer Service Representative to deliver exceptional client experiences at the front desk and during visits.

In this role you will manage appointments, records, and daily clerical tasks, while ensuring compassionate, patient-centered care for all clients and their pets. A friendly, professional demeanor is essential.

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