Pet Clinic Client Care Specialist

Heartland Veterinary Partners LLC; Midland (TX); On-site; USD 19,975 - 21,352; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Heartland Veterinary Partners LLC's Animal Clinic at Mission Square in Midland, TX is seeking a Customer Service Representative to deliver exceptional client experiences at the front desk and during visits.

In this role you will manage appointments, records, and daily clerical tasks, while ensuring compassionate, patient-centered care for all clients and their pets. A friendly, professional demeanor is essential.

Qualifications

• High school diploma or equivalent required.
• Weekend availability as required.
• Prior veterinary experience preferred.
• Strong client service and communication skills.
• OSHA safety techniques and PPE usage.

Responsibilities

• Open and close the clinic per manager instructions.
• Maintain clean, presentable public areas and front desk.
• Process cash, checks, and payments including accounts.
• Schedule patient appointments with doctor preferences.
• Update client/patient files as needed.
• Send reminders and follow-ups to clients.
• Back up computer systems and daily postings.
• Greet clients with a warm, friendly demeanor.
• Answer phones with proper etiquette.
• Assist with medications and take-home items.
• Handle emergencies per clinic policies.
• Address client concerns to ensure satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma

Job description

Heartland Veterinary Partners LLC's Animal Clinic at Mission Square in Midland, TX is seeking a Customer Service Representative to deliver exceptional client experiences at the front desk and during visits.

In this role you will manage appointments, records, and daily clerical tasks, while ensuring compassionate, patient-centered care for all clients and their pets. A friendly, professional demeanor is essential.