Pet Store Assistant Manager — Lead Customer Experience

Independent Pet Partners; Lakeville (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Life Insurance

Disability Insurance

Pet Insurance

PTO

Parental Leave

401(k)

Employee Assistance Program

Employee Discounts

Store Bonus

Growth Opportunities

Job summary

Independent Pet Partners in Lakeville, Minnesota, is seeking an Assistant Store Manager to support the Store Manager in daily operations, coach team members, and drive sales while delivering exceptional customer service in a pet-focused environment. The role requires at least 1 year of retail sales experience and 1 year in a supervisory capacity, with flexibility for evenings and weekends.

You will oversee inventory, assist with promotions, and interact with pet parents across in-store and other

Qualifications

• Must be 18 years or older.
• 1+ year of professional retail sales experience.
• 1+ year of professional managerial experience.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills—verbal and written.
• Ability to work a flexible schedule including evenings and weekends.
• Time management and organizational skills.

Responsibilities

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge and suggestions to meet customer needs and promote pet health.
• Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals.
• Oversee all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Organize special store events and promotions.
• Positively interact with pet parents in-person, via email, text, and phone.
• Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• All other assigned duties from the Store Manager and/or any member of the Retail Management Team.

Skills

Customer service

Retail sales

Leadership

Communication

Flexibility

Time management

Job description

Independent Pet Partners in Lakeville, Minnesota, is seeking an Assistant Store Manager to support the Store Manager in daily operations, coach team members, and drive sales while delivering exceptional customer service in a pet-focused environment. The role requires at least 1 year of retail sales experience and 1 year in a supervisory capacity, with flexibility for evenings and weekends.

You will oversee inventory, assist with promotions, and interact with pet parents across in-store and other