Pet Center General Manager: Lead Team, Service & Growth

Destination Pet

Alexandria (VA)

On-site

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Quarterly bonus opportunities

Medical, Dental, Vision, Life and AD&D

401(k) with company match

Paid Time Off

Discounts on Destination Pet services

Career growth opportunities

Job summary

Destination Pet LLC is seeking a General Manager for our Whole Dogz center in Alexandria, VA. You will lead daily operations, drive financial performance, and build a high-performing team under the guidance of the District Director.

This role requires ownership of guest experiences, safety, and compliance while partnering with support teams to optimize center performance. The position offers a salary range of $55K-$65K+ plus quarterly bonus opportunities, with duties spanning operations,

Qualifications

Experience leading teams and driving operations.
Strong customer service focus and people management skills.

Responsibilities

Lead daily center operations with a focus on safety, cleanliness and guest experience.
Recruit, onboard, coach and develop a high-performing team while maintaining a positive culture.
Create schedules balancing service levels with labor budget expectations.
Manage payroll, labor costs, and staffing levels; ensure timely payroll approvals.
Drive financial performance by managing budgets and monitoring KPIs.
Oversee inventory, purchasing, and vendor relationships.
Deliver outstanding customer service and build relationships with pet parents.