Pet Care General Manager — Lead, Grow & Delight Teams

Destination Pet; Alexandria (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus

Medical insurance

Dental & Vision

Life insurance

401K match

Paid time off

Service discounts

Career growth

Team culture

Job summary

Destination Pet is hiring a General Manager in Alexandria, VA, to lead daily operations, set the tone for exceptional pet and guest experiences, and drive financial performance. You will build a high-performing team, manage payroll and labor costs, and partner with support teams to implement strategic initiatives.

The role requires a hands-on leader who can balance service excellence with budgets, maintain compliance, and foster a culture that puts pets and people first.

Responsibilities

• Lead daily center operations, ensuring safety, cleanliness, and outstanding experiences for pets, clients, and staff.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team with an accountable culture.
• Create schedules balancing service excellence with labor budgets.
• Oversee payroll, labor costs, and staffing with timely approvals.
• Drive financial performance by managing budgets, reports, KPIs, and growth opportunities.
• Oversee inventory, purchasing, and vendor relationships to maintain stock.
• Deliver outstanding service by resolving concerns and building relationships with pet parents.
• Ensure compliance with policies and employment/safety regulations.
• Conduct evaluations, coaching, and development opportunities.
• Partner with Support Teams to execute initiatives and improve performance.
• Maintain facility, equipment, and tech to provide a safe environment.
• Manage cash handling and financial controls.
• Develop and execute local marketing, partnerships, and social media.
• Monitor health, safety, and well-being of every pet.
• Provide team support and perform other duties as assigned.

Skills

People leadership

Operations management

Budgeting

Payroll

Customer service

Staff development

Vendor management

Job description

Destination Pet is hiring a General Manager in Alexandria, VA, to lead daily operations, set the tone for exceptional pet and guest experiences, and drive financial performance. You will build a high-performing team, manage payroll and labor costs, and partner with support teams to implement strategic initiatives.

The role requires a hands-on leader who can balance service excellence with budgets, maintain compliance, and foster a culture that puts pets and people first.