Pet Care Shift Lead: Lead, Serve & Elevate

Petco Animal Supplies, Inc.; Portland (OR); On-site; USD 42,000 - 58,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to help ensure smooth daily store operations, excellent customer service, and a safe, welcoming environment for pets, partners, and customers.

You will supervise partners, open/close the store, and act as the main point of contact when management is absent, delivering on Pet First, Foster the Fun, and Let’s Go initiatives on the floor. This role requires leadership, problem solving, strong communication, cash handling, and the ability to

Qualifications

• Retail supervisory experience preferred.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Basic math and cash handling experience.

Responsibilities

• Uphold animal care standards and safety.
• Deliver friendly, knowledgeable service.
• Support store partners and supervise on-floor.
• Open and close the store following cash handling and security protocols.
• Execute merchandising standards and planograms.
• Assist with inventory and restocking.
• Act as contact in management's absence.
• Support sales initiatives and promotions.

Skills

Leadership

Problem solving

Customer service

Communication

Multitasking

Cash handling

Attention to detail

Tools

POS system

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to help ensure smooth daily store operations, excellent customer service, and a safe, welcoming environment for pets, partners, and customers.

You will supervise partners, open/close the store, and act as the main point of contact when management is absent, delivering on Pet First, Foster the Fun, and Let’s Go initiatives on the floor. This role requires leadership, problem solving, strong communication, cash handling, and the ability to