Pet Care Sales Lead & Mentor

Petco; Warwick (RI); Sur place; USD 23 000 - 26 000; Plein temps

Résumé du poste

Petco in the United States operates Pet Care Center retail spaces. The Senior Sales Associate role focuses on delivering exceptional customer experiences, mentoring newer associates, and supporting store leadership with operations.

You will greet customers, answer questions about pet care, process sales and returns, restock shelves, and help maintain a safe, welcoming environment for pets and pet parents. Flexible availability, 1+ year retail experience, and passion for animals are valued;

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsabilités

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Assist management with escalated customer concerns and operational needs.
• Mentor and train new associates on policies, procedures, and service expectations.

Connaissances

Communication

Customer Service

Multitasking

Cash Handling

Problem Solving

Pet Knowledge

Description du poste

Petco in the United States operates Pet Care Center retail spaces. The Senior Sales Associate role focuses on delivering exceptional customer experiences, mentoring newer associates, and supporting store leadership with operations.

You will greet customers, answer questions about pet care, process sales and returns, restock shelves, and help maintain a safe, welcoming environment for pets and pet parents. Flexible availability, 1+ year retail experience, and passion for animals are valued;