Senior Pet Care Sales Lead & Mentor

Petco Animal Supplies, Inc.; Phoenix (AZ); On-site; USD 22,000 - 23,000; Full time

Job summary

Petco Animal Supplies, Inc. in the United States is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents while supporting store operations.

You will mentor new associates, assist leadership, process sales and returns, and help maintain clean, well-stocked aisles. The role requires 1+ year retail experience and a passion for animal care; starting pay is $16.15 per hour with a benefits-packed Pet Care Center environment.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote health, safety, and proper care of all animals per Petco policies.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Mentor and train new associates; act as floor leader when needed; assist management with escalated concerns.

Skills

Retail experience

Customer service

Communication skills

Cash handling

Job description

Petco Animal Supplies, Inc. in the United States is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents while supporting store operations.

You will mentor new associates, assist leadership, process sales and returns, and help maintain clean, well-stocked aisles. The role requires 1+ year retail experience and a passion for animal care; starting pay is $16.15 per hour with a benefits-packed Pet Care Center environment.