Pet Care Receptionist - Flexible Schedule & Growth

Mission Pet Health; New Brighton (Beaver County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) plan

Educational assistance for growth

Teladoc access

Job summary

Big Rock Veterinary Hospital in New Brighton, PA is seeking an experienced receptionist to greet clients, manage a multi-line phone system, and coordinate appointments with a warm, professional approach.

You will support care coordination, maintain medical records, handle payments, and promote preventive care. We value compassion, clear communication, and teamwork as part of the Mission Pet Health network.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred; a flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Communication skills

Customer service

Organizational skills

Team player

Stress management

Tools

Veterinary software

Job description

Big Rock Veterinary Hospital in New Brighton, PA is seeking an experienced receptionist to greet clients, manage a multi-line phone system, and coordinate appointments with a warm, professional approach.

You will support care coordination, maintain medical records, handle payments, and promote preventive care. We value compassion, clear communication, and teamwork as part of the Mission Pet Health network.