Pet Care Lead: Open/Close, Elevate Customer Experience

Petco Animal Supplies, Inc.; Chapel Hill (NC); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Leadership development

Career growth opportunities

Inclusive team culture

Hands-on leadership experience

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, open and close the Pet Care Center, and deliver exceptional customer service daily.

You will supervise partners on the floor, solve problems in real time, and ensure a safe, welcoming environment for pets, customers, and teammates. This role requires strong leadership and multitasking in a fast-paced setting.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Supervise partners, open/close the store, and act as a contact when management is absent.
• Support store leadership to ensure smooth daily operations and customer service.
• Manage merchandising standards, pricing, signage and promotions.
• Assist with inventory, restocking, cycle counts, and loss prevention.
• Resolve customer questions and concerns promptly and professionally.

Skills

Leadership

Customer service

Communication

Multitasking

Cash handling

Attention to detail

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, open and close the Pet Care Center, and deliver exceptional customer service daily.

You will supervise partners on the floor, solve problems in real time, and ensure a safe, welcoming environment for pets, customers, and teammates. This role requires strong leadership and multitasking in a fast-paced setting.