Pet Care Guest Services Rep — Entry Level

Best Friends Pet Care; Raleigh (NC); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Employee Stock Ownership Plan

Paid vacation

Pet supply and service discounts

Job summary

A national pet care company is looking for a Customer Service Representative in Raleigh, NC. The ideal candidate loves animals and provides excellent customer service during check-in and check-out processes. Responsibilities include greeting guests, answering calls, scheduling stays, and maintaining cleanliness. Entry-level position requiring high school graduation and some professional animal experience. The role offers full-time employment and comes with a competitive pay range between $15.00/hr and $17.00/hr, plus comprehensive benefits.

Responsibilities

• Check‑in and check‑out of guests, including guests’ pets.
• Provide a warm welcome to human and pet guests.
• Answer phone calls and handle inquiries professionally.
• Maintain cleanliness and organization of the lobby and guest areas.
• Schedule guest stays and update reservation records.
• Escort pets to and from their rooms.

Skills

Love of animals

Professional manner

Adaptability to fast-paced environment

Computer proficiency

Ability to work evenings, weekends & holidays

Capability to lift and carry 40 pounds or more

Standing/walking for eight hours

Comfort handling leashed dogs

Education

High School Graduate or Equivalent

At least 1 year of professional animal experience

Job description

A national pet care company is looking for a Customer Service Representative in Raleigh, NC. The ideal candidate loves animals and provides excellent customer service during check-in and check-out processes. Responsibilities include greeting guests, answering calls, scheduling stays, and maintaining cleanliness. Entry-level position requiring high school graduation and some professional animal experience. The role offers full-time employment and comes with a competitive pay range between $15.00/hr and $17.00/hr, plus comprehensive benefits.