Pet Care Front Desk Specialist - Part-Time

Dewittvets; Ruskin (FL); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Fox & Friends Animal Hospital in Ruskin, FL is seeking a part-time Customer Service Representative to greet clients, schedule appointments, and manage front-desk operations.<\/p>

The role emphasizes friendly client interactions, accurate data entry, and collaboration with veterinarians and technicians to support top-notch patient care. A positive attitude and teamwork are essential in a fast-paced environment.

Qualifications

• Previous veterinary, medical, customer service, or reception experience preferred.
• Veterinary hospital experience is a plus.
• Excellent communication and customer service skills.
• Comfortable answering multiple phone lines and managing a busy front desk.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable discussing estimates, payments, and financial responsibilities with clients.
• Professional, dependable, and reliable.
• Comfortable working as part of a team.
• Positive attitude with a willingness to help wherever needed.
• Compassionate and understanding when working with clients experiencing stressful or emotional situations.
• Comfortable working around dogs, cats, and the occasional bit of controlled veterinary chaos!

Responsibilities

• Welcome clients and their pets with a warm, friendly, and professional attitude
• Answer phones, respond to client questions, and schedule appointments
• Check clients in and out efficiently and accurately
• Process payments, prepare invoices, and collect balances
• Communicate appointment information, estimates, and hospital policies to clients
• Assist with prescription and food requests
• Communicate with clients regarding appointment reminders, follow-ups, and other hospital needs
• Maintain accurate client and patient information in the practice management system
• Coordinate communication between clients, veterinarians, technicians, and other team members
• Assist with medical records and other administrative tasks as needed
• Help maintain a clean, organized, welcoming reception area
• Handle challenging client situations with patience, professionalism, and empathy
• Protect client confidentiality and follow hospital policies and procedures
• Support the entire hospital team and jump in where needed
• Provide a positive experience for every client and patient who walks through our doors

Skills

Veterinary reception experience

Excellent communication

Multitasking abilities

Customer service oriented

Job description

Fox & Friends Animal Hospital in Ruskin, FL is seeking a part-time Customer Service Representative to greet clients, schedule appointments, and manage front-desk operations.<\/p>

The role emphasizes friendly client interactions, accurate data entry, and collaboration with veterinarians and technicians to support top-notch patient care. A positive attitude and teamwork are essential in a fast-paced environment.