Pet Care Front Desk Specialist (Part-Time)

Animal Clinic of La Porte; Canton (MA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Growth within veterinary medicine

Collaborative team culture

Job summary

Canton Veterinary Hospital in Canton, MA is seeking a Client Service Representative to join our front desk team. You’ll greet clients, coordinate appointments, and liaise with the medical team to ensure smooth rounds of care for our patients.

We require at least 1 year of veterinary experience and value strong communication, empathy, and teamwork. This part-time role offers a flexible schedule and an employee-focused work environment.

Qualifications

• At least 1 year of veterinary experience.
• Strong communication and customer service skills.

Responsibilities

• Welcome clients and their pets and make them feel supported throughout their visit.
• Manage appointments including wellness visits, vaccinations, rechecks, and surgeries.
• Answer phones, provide appointment information, and direct medical questions to the team.
• Coordinate patient visits and check-in/out; prepare forms and follow-up instructions.
• Support the medical team by coordinating patient flow and emergencies as needed.
• Provide compassionate client care and handle difficult conversations with empathy.
• Process payments and explain payment options in line with hospital policies.
• Explain hospital services and routine client needs within the scope of the role.

Skills

Veterinary reception

Customer service

Multitasking

Job description

Canton Veterinary Hospital in Canton, MA is seeking a Client Service Representative to join our front desk team. You’ll greet clients, coordinate appointments, and liaise with the medical team to ensure smooth rounds of care for our patients.

We require at least 1 year of veterinary experience and value strong communication, empathy, and teamwork. This part-time role offers a flexible schedule and an employee-focused work environment.