Pet Care Front Desk Specialist (Flexible Schedule)

Denney Veterinary Service; Brady Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Denney Veterinary Service is seeking a customer-focused receptionist to greet clients, answer calls, and assist our veterinary team. You will convey information about pet care and help schedule appointments while ensuring a smooth clinic flow.

Ideal candidates have a High School Diploma and customer service experience; veterinary clinic exposure is preferred. The role requires uplifted energy, organizational skills, and basic computer literacy to support daily operations.

Qualifications

• High School Diploma or equivalent; veterinary clinic experience preferred.
• Customer service experience required.

Responsibilities

• Greet customers promptly with a cheerful voice and provide information about pet care.
• Answer calls efficiently on a multi-line system to minimize hold times.
• Assist doctors by anticipating information needed on messages.
• Help team members and customers with a proactive, friendly attitude.
• Prepare consent forms and schedule reminders for appointments.
• Check in patients for outpatient and inpatient visits.
• Check out patients after appointments and with medication/food purchases.
• Process refill requests and ensure all tasks are completed before shift end.
• Keep work area clean and organized and maintain basic vaccine knowledge.

Skills

Time management

Oral and written communication

Basic animal care

Basic veterinary terminology

Knowledge of vaccines

Initiative / self-start

Basic computer skills

Education

High School Diploma

Job description

Denney Veterinary Service is seeking a customer-focused receptionist to greet clients, answer calls, and assist our veterinary team. You will convey information about pet care and help schedule appointments while ensuring a smooth clinic flow.

Ideal candidates have a High School Diploma and customer service experience; veterinary clinic exposure is preferred. The role requires uplifted energy, organizational skills, and basic computer literacy to support daily operations.