Pet Care Financing Specialist | Client Liaison

VCA Animal Hospitals, Inc; Carlsbad (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Pet discounts

Flexible schedules

401K with company match

HSA/FSA options

Paid holidays

Vacation & sick time

Job summary

VCA Animal Hospitals, Inc. in Carlsbad, CA is seeking a Veterinary Financial Coordinator to prepare detailed cost estimates for procedures and to communicate payment options to clients.

You will work closely with doctors, specialists, and client service teams to ensure accurate billing and smooth insurance claims processing. The role requires strong financial acumen, excellent communication, and the ability to thrive in a fast-paced veterinary hospital environment.

Qualifications

• Previous experience in a financial coordination or administrative role.
• Strong understanding of financial procedures, insurance processing, and client billing.
• Exceptional communication skills, with the ability to explain financial information to clients and interact with veterinary professionals.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks in a high-paced environment.
• Proficiency with financial software and electronic medical records systems.
• Compassionate and client-focused approach, with interest in supporting pets and families.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Develop detailed and accurate financial estimates for proposed veterinary treatments and procedures, ensuring clients understand costs and payment options.
• Serve as the primary point of contact for financial discussions and billing questions.
• Facilitate clear communication between veterinarians, specialists, and clients regarding financial aspects of care.
• Coordinate with veterinary teams to gather information for estimates and present them to clients.
• Assist clients with insurance claims and documentation to ensure timely processing.
• Monitor and follow up on financial transactions and client balances.
• Collaborate with administrative teams to streamline financial processes and improve service.
• Handle sensitive financial information with confidentiality and professionalism.
• Provide exceptional customer service for billing and financial matters with empathy.

Skills

Financial coordination

Administrative support

Excellent communication

Organizational skills

Insurance processing

EMR systems

Tools

EMR software

Financial software

Job description

VCA Animal Hospitals, Inc. in Carlsbad, CA is seeking a Veterinary Financial Coordinator to prepare detailed cost estimates for procedures and to communicate payment options to clients.

You will work closely with doctors, specialists, and client service teams to ensure accurate billing and smooth insurance claims processing. The role requires strong financial acumen, excellent communication, and the ability to thrive in a fast-paced veterinary hospital environment.