CSR - Care Coordinator (Night Shift)

VCA Animal Hospitals, Inc; Carlsbad (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Pet discounts

Flexible schedules

401K with company match

HSA/FSA options

Paid holidays

Vacation & sick time

Job summary

VCA Animal Hospitals, Inc. in Carlsbad, CA is seeking a Veterinary Financial Coordinator to prepare detailed cost estimates for procedures and to communicate payment options to clients.

You will work closely with doctors, specialists, and client service teams to ensure accurate billing and smooth insurance claims processing. The role requires strong financial acumen, excellent communication, and the ability to thrive in a fast-paced veterinary hospital environment.

Qualifications

• Previous experience in a financial coordination or administrative role.
• Strong understanding of financial procedures, insurance processing, and client billing.
• Exceptional communication skills, with the ability to explain financial information to clients and interact with veterinary professionals.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks in a high-paced environment.
• Proficiency with financial software and electronic medical records systems.
• Compassionate and client-focused approach, with interest in supporting pets and families.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Develop detailed and accurate financial estimates for proposed veterinary treatments and procedures, ensuring clients understand costs and payment options.
• Serve as the primary point of contact for financial discussions and billing questions.
• Facilitate clear communication between veterinarians, specialists, and clients regarding financial aspects of care.
• Coordinate with veterinary teams to gather information for estimates and present them to clients.
• Assist clients with insurance claims and documentation to ensure timely processing.
• Monitor and follow up on financial transactions and client balances.
• Collaborate with administrative teams to streamline financial processes and improve service.
• Handle sensitive financial information with confidentiality and professionalism.
• Provide exceptional customer service for billing and financial matters with empathy.

Skills

Financial coordination

Administrative support

Excellent communication

Organizational skills

Insurance processing

EMR systems

Tools

EMR software

Financial software

Job description

Why we love VCA CVS Carlsbad:

• Small hospital feel with big company support

• Competitive compensation ($23-$25, hourly) with additional shift differential ($3/hr) for nights and weekends

• Generous employee pet discounts

• Flexible Schedules

• Great coastal community location close to the beach, food options, fitness centers and shopping

• Monthly hospital-wide activities & games, raffles, with awesome prizes

• Access to “Perkspot”- receive coupons and discounts for anything you can imagine

• We value your voice and regularly implement suggested changes from our suggestion box

• Join various hospital committees or VCA Diversity Resource Groups to further enrich your experience and involvement in the hospital & company

• In-hospital, fresh food micro-market always stocked with ever-changing array of food and drink options

• Sweet & Savory Stop - get your fix with international snacks and treats

• Referral rewards - tell your friends why they should come work for here too and if they do, receive a referral bonus

• Supportive, multi-faceted, educational training program

• We are focused on your career growth; we empower you with all the knowledge and skill you need to be successful

• Opportunities to get out into the community and participate in local events

• Something new every day - you'll never be bored

• Health, Vision, and Dental Insurance

• 401K w/ company match

• HSA/FSA options

• Paid Holidays

• Vacation & Sick time off

Position Overview:

The Veterinary Financial Coordinator is responsible for building and presenting comprehensive financial estimates for veterinary services, facilitating effective communication between doctors and clients, and working closely with specialists and veterinary teams. This role requires a blend of financial acumen, exceptional communication skills, and the ability to thrive in a fast-paced, high-quality environment.

Key Responsibilities:

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

The Client Service Care Coordinator position directs, plans and coordinates a variety of patient and client service functions that are related to the client management and healthcare teams for the respective department. They build customer's trust and confidence in our abilities. These functions include, but are not limited to:

• Develop detailed and accurate financial estimates for proposed veterinary treatments and procedures, ensuring clients have a clear understanding of costs and payment options.

• Serve as the primary point of contact for financial discussions, addressing client questions about costs, payment plans, and insurance claims.

• Facilitate effective communication between veterinarians, specialists, and clients to ensure all financial aspects of care are clearly communicated and understood.

• Work directly with veterinary teams to gather necessary information for financial estimates and coordinate the presentation of these estimates to clients.

• Assist clients in navigating insurance claims, providing documentation and support to ensure timely processing of claims.

• Monitor and track financial transactions and client accounts, ensuring accuracy and timely follow-up on outstanding balances.

• Collaborate with the hospital’s administrative team to streamline financial processes and improve client service.

• Handle sensitive financial information with confidentiality and professionalism.

• Provide exceptional customer service, addressing any concerns or issues related to billing and financial matters with empathy and efficiency.

Qualifications:

• Previous experience in a financial coordination or administrative role, preferably in a veterinary or healthcare setting.

• Strong understanding of financial procedures, insurance processing, and client billing.

• Exceptional communication skills, with the ability to clearly explain financial information to clients and interact effectively with veterinary professionals.

• Excellent organizational skills with a keen attention to detail and accuracy.

• Ability to manage multiple tasks simultaneously and work efficiently in a high-paced environment.

• Proficiency with financial software and electronic medical records systems.

• A compassionate and client-focused approach, with a genuine interest in supporting pets and their families.

• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Benefits:

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.

• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $23 to $25 per hour.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com