Pet Care Experience Specialist — Urgent Veterinary Care

Archer Blackmon; Euless (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Archer Blackmon in Euless, TX seeks a Client Experience Specialist to provide exceptional care and support to our clients and their pets during visits. You will be the main contact between clients, patients, veterinarians, and hospital leadership to ensure a positive, compassionate, and seamless experience.

The role requires prioritizing and coordinating multiple clients and patients in a fast-paced urgent care setting, with strong interpersonal and communication skills, calm professionalism,

Qualifications

• High school diploma or equivalent.
• Experience in customer service, healthcare, or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to remain calm and professional in stressful situations.
• Strong organizational and time-management skills.

Responsibilities

• Greet clients entering the building.
• Room clients and patients from lobby to exam rooms or kennels.
• Answer phones and respond to messages promptly.
• Manage the walk-in queue of clients and patients.
• Learn and use practice management and telecom systems (Waitwell, Vetspire, Mango).
• Maintain confidentiality of information.
• Keep the clinic clean and orderly.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Empathy

Attention to detail

Teamwork

Education

High school diploma

Tools

Waitwell

Vetspire

Mango

Job description

Archer Blackmon in Euless, TX seeks a Client Experience Specialist to provide exceptional care and support to our clients and their pets during visits. You will be the main contact between clients, patients, veterinarians, and hospital leadership to ensure a positive, compassionate, and seamless experience.

The role requires prioritizing and coordinating multiple clients and patients in a fast-paced urgent care setting, with strong interpersonal and communication skills, calm professionalism,