Pet Care Experience Coordinator

Banfield Pet Hospital

Fort Collins (CO)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Banfield Pet Hospital in Fort Collins, CO, is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure excellent communication with clients and associates. The role focuses on welcoming patients, educating owners about services, and coordinating care in a friendly, efficient environment.

The CSC will handle documentation, scheduling, invoicing, and retail product guidance while maintaining accurate financial procedures and contributing to a

Qualifications

Leadership and teamwork under Five Principles; strong customer focus.
Ability to motivate clients and guide flow of clients and pets.
Integrity, trust, and proactive communication with clients and team.

Responsibilities

Live by the Five Principles of Mars, Inc. in daily work and team interaction.
Promote hospital services and route clients and pets for efficient care.
Maximize pets seen by maintaining productive hospital flow and wellness plan support.
Provide professional, welcoming service, educate clients about pet health and OWPs.
Assist clients with documentation, pet history, IDs, and scheduling and invoicing.
Handle financial procedures and ensure accurate opening/closing of the hospital.
Carry out administrative duties and other tasks as assigned.

Skills

Leadership

Customer focus

Peer relationships

Integrity & trust

Action oriented

Listening

Functional

Preventative care

Job description

The CSC will handle documentation, scheduling, invoicing, and retail product guidance while maintaining accurate financial procedures and contributing to a

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